Returns and Exchanges Policy

Effective Date: January 1, 2026

Thank you for choosing The Uniform Locker as your trusted provider of professional uniforms and tactical gear. We understand that first responders and professionals depend on quality equipment, and we’re committed to ensuring your complete satisfaction. Please review our returns and exchanges policy carefully.

Return Timeline

Returns and exchanges are accepted within 30 days of delivery for eligible items. For department orders or bulk purchases, please contact us at tony@theuniformlocker.com or 207-536-0142 to discuss your specific needs.

Eligible Items for Return/Exchange

To qualify for a return or exchange, items must meet the following conditions:

  • Unused and unworn with all original tags attached
  • In original packaging (when applicable)
  • Free from alterations, embroidery, or customization
  • Accompanied by proof of purchase (order number or invoice)

Our Mistake? We’ll Make It Right

If we made an error with your order, we will correct it at no cost to you. This includes:

Incorrect Customization

  • Wrong embroidery design, text, or placement
  • Incorrect logo, patch, or insignia
  • Wrong thread color or font style
  • Misspelled names or department information

Order Fulfillment Errors

  • Wrong item shipped (incorrect size, color, or product)
  • Missing items from your order
  • Incorrect quantity shipped

What We’ll Do:

  • Provide a prepaid return label for the incorrect item(s)
  • Rush production on the corrected item(s)
  • Ship the replacement at no additional charge
  • Waive any applicable rush fees

To Report Our Error:
Contact us immediately at tony@theuniformlocker.com or 207-536-0142 with photos of the incorrect item and your order details. We’ll respond within 24 hours to arrange the correction.

Non-Returnable Items

Due to the specialized nature of our products and services, the following items cannot be returned or exchanged:

Customized Products (Correct as Ordered)

  • Items with embroidery, patches, or personalization that match your approved specifications
  • Altered garments (hemming, tapering, resizing) completed per your measurements
  • Custom-ordered items made to your specifications
  • Badge tabs, name plates, or specialty insignia produced correctly

Hygiene-Sensitive Products

  • Undergarments, base layers, and intimates
  • Opened personal protective equipment (PPE)
  • Used or worn footwear
  • Opened holsters or duty belts

Clearance and Final Sale Items

  • Products marked as “Final Sale” or “Clearance”
  • Discontinued items offered at reduced pricing

Special Order Items

  • Products ordered specifically for your department (when produced correctly)
  • Items not regularly stocked in our inventory (when ordered correctly)

How to Initiate a Return or Exchange

Step 1: Contact Us
Email tony@theuniformlocker.com or call 207-536-0142 during business hours (Monday-Friday, 9:00 AM – 4:30 PM EST) to request authorization.

Step 2: Provide Required Information

  • Order number
  • Item description and SKU
  • Reason for return/exchange
  • Photos (if item is defective or damaged)

Step 3: Receive Authorization
We’ll provide you with a Return Authorization (RA) number and shipping instructions within 1-2 business days.

Step 4: Ship Your Return
Package items securely with the RA number clearly visible. We recommend using a trackable shipping method.

Return Shipping Costs

  • Our mistake (wrong embroidery, incorrect items, defects): The Uniform Locker covers all return and replacement shipping
  • Standard returns: Customer is responsible for return shipping costs
  • Exchanges: Customer pays return shipping; we cover shipping on the replacement item

Refund Options

Once we receive and inspect your return, we’ll process your request within 5-7 business days. Available options include:

Refund to Original Payment Method

Funds typically appear within 5-10 business days depending on your financial institution.

Store Credit

Receive the full refund amount as store credit with no shipping deduction, valid for future purchases.

Exchange

We’ll ship a replacement item in a different size, color, or style based on availability.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at tony@theuniformlocker.com with:

  • Photos of the damage or defect
  • Description of the issue
  • Order number

We’ll arrange for a replacement or full refund at no cost to you, including return shipping.

Department and Bulk Orders

For department purchases or bulk orders, we understand that sizing and specifications may require adjustment. Please contact us directly to discuss special accommodation for:

  • Fitting sessions and size exchanges
  • Phased rollouts of new uniforms
  • Department-wide specification changes

Questions?

Our team is here to help ensure you have the right gear for the job. Contact us:

The Uniform Locker
Email: tony@theuniformlocker.com
Phone: 207-536-0142
Hours: Monday-Friday, 9:00 AM – 4:30 PM EST

Important: This policy is designed to protect both our customers and our business from fraudulent chargebacks. We aim for transparency and fairness in all transactions. If you have concerns about a purchase, please reach out to us directly before initiating a chargeback with your financial institution.

Last Updated: December 29, 2024